WHO WE ARE
At Home In The World Pty Ltd ABN 89651450323 is a family owned and operated business, conceived and managed by the Kaponay Family. We provide families around the world with personal development services delivered through our Family Retreats Series’ and related online websites and services.
OUR PERSONAL VALUES AND PRIVACY
OUR COMMITMENT TO PROTECT YOUR PRIVACY
For us to conduct our primary business it is necessary to collect personal information from you which will identify and prove you are who you present yourself to be. What we have decided as an organisation, is that wherever it is possible, we will only collect information about you that will allow us to facilitate the best client experience that you can have with At Home In The World. Where possible, and inline with the governing laws of New South Wales, Australia, we will only keep personal information for as long as it is necessary to facilitate the provision of service to you.
In this policy, we wish to share with you how carefully we utilise the personal information you share with us. We will NEVER on-sell your personal information, or data to any third-party. We will, on occasion, have to share your details with third-parties partners and service providers, such as SamCart and Aus Merchant in order to facilitate payment for our service(s) / products, and this policy has been created to authentically share with you how, when, and where it is necessary to collect this information, and what we do to we ensure it is kept safe and protected.
We recognise that any personal information we collect about you will only be used for the purposes indicated in our policy, where we have your consent to do so, or as otherwise required or authorised by law. It is important to us that you are confident that any personal information we collect from you or is received by us, will be treated with appropriate respect ensuring protection of your personal information. Our commitment in respect of personal information is to abide by the Privacy Act 1988 (Cth) and any other relevant law.
When we refer to personal information, we mean information or an opinion about an individual, from which that individual is, or may reasonably be, identified.
This personal information may include the individual’s name, date of birth, driver’s licence number, marital status, number and age of your dependents, phone number, email address, address, nationality, and employment history.
Personal information also includes sensitive information. Sensitive information may include information about an individual’s health, race or ethnic background, their religion, trade union membership, political opinion, sexual preference or criminal record. Generally we will not collect such sensitive information about an individual, unless such information is required by law, in order to process an application for a product or service provided by us. We will only collect sensitive information about an individual with that person’s consent.
WHY WE COLLECT YOUR INFORMATION
We collect and receive Information about you in order to conduct our business and to provide our products and services. We also collect Information about you to enable us to directly market our products and services to you. If you apply for employment with us we may also collect personal information about you.
HOW DO WE COLLECT YOUR INFORMATION
Information may be collected by us in a number of circumstances, including when you:
apply to become a client of At Home In The World, or apply for one of our products or services; when you sign up for one of our email or marketing lists; attend an event hosted by us; or apply for employment with us.
Where reasonable and practical, we will collect Information about you directly from you or one of your representatives or from publicly available information. However, we may also collect Information about you from third parties, such as a partner or spouse who contacts us on your behalf, from our contractors who supply services to us, through our introducers, and from advisers such as accountants or lawyers or other organisations authorised by you.
If you do not provide the Information requested by us, we may not be able to provide you with our services.
TYPES OF PERSONAL INFORMATION WE COLLECT
When you visit any of our Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services/products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or Cryptocurrency Public Keys, which are never stored by us and only ever securely transmitted and accessed through encrypted pages provided by our payment processing service providers SamCart and or Aus Merchant, in order to process a payment or refund), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR INFORMATION?
We use Information provided to us for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your Information for the following purposes:
to provide you with the products or services you requested; to verify your identity (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations); to assess, process and manage your application for a product or service offered by us, including to verify your details and assess our risk; to assess, process and manage your application for employment; or for complaints handling or data analytics purposes.
Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
WITH WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION
To enable us to maintain a successful business relationship with you, we may disclose Information about you to:
companies and contractors who we retain to provide services for us, such as payment processing companies, IT contractors, call centres, stationery printing houses, mail houses, storage facilities, lawyers, accountants and auditors, who will need to have access to your Information to provide those services.
We may from time to time use Google Analytics to help us understand how you may use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
By providing us with your Information, you consent to us disclosing your Information to such entities without obtaining your consent on a case by case basis.
Sometimes, we are required or authorised by Australian law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court, Tribunal or law enforcement agency in response to a request or in response to a subpoena or to the Australian Taxation Office. From time to time, we may also be required to provide Information about you to a foreign law enforcement agency or foreign regulator.
We may also use cloud storage and IT servers that are located offshore.
From time to time we may use your Information to provide you with current information about products and services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. By providing us with your Information, you consent to us using your Information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our Privacy Officer on the contact details below. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
UPDATING YOUR INFORMATION
It is important to our relationship that the Information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your Information has changed.
If you wish to make any changes to your Information that we hold about you, or if you think any such Information we hold about you is incorrect, you should contact us to have it updated. We will generally rely on you to assist us in informing us if the Information we hold about you is inaccurate or incomplete.
ACCESS TO YOUR INFORMATION
We will provide you with access to the personal information we hold about you, subject to limited exceptions in the Privacy Act as outlined below. You may request access to any of the personal information we hold about you, at any time.
To access personal information that we hold about you, use the contact details specified below. We may charge a fee for our reasonable costs in retrieving and supplying the information to you.
DENIED ACCESS TO PERSONAL INFORMATION
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you if we deny you access to your personal information we hold.
BUSINESS WITHOUT IDENTIFYING YOU
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with Information. Such a situation would be where you make general inquiries or current promotional offers.
HOW SAFE AND SECURE IS YOUR INFORMATION THAT WE HOLD?
We will take reasonable steps to protect your Information, by storing it in a secure environment, and when the Information is no longer needed for any purpose for which the Information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any Information we hold about you from misuse, loss and unauthorised access, modification or disclosure.
You can email us at assistance(at)athomeintheworld.com.au or by mail using the details provided below:
PO Box 1161, BONDI JUNCTION, NSW, 1355, Australia
We will deal with your enquiry within a reasonable timeframe. If it is a complaint requiring investigation, we commit to providing a response to the complainant within 15 business days, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.
FURTHER INFORMATION AND COMPLAINTS
You may request further information about the way we manage your personal information or lodge a complaint by contacting our Privacy Officer(s) on the contact details below.
We are constantly reviewing all of our policies and attempt to keep up to date with and exceed market expectations. Technology is constantly changing, as is the law and market place practices.